Safeguarding and Signposting


Safeguarding and Signposting



P&S Chemist and NHS England are dedicated to ensuring that the principles and duties of safeguarding children, young people, and vulnerable adults are conscientiously and consistently adhered to with every service and treatment that we provide.


What is Safeguarding?

Safeguarding is to protect a patient's health, well-being, and human rights, enabling them to live free from harm, abuse, or neglect. this is an integral part of providing our high-quality healthcare at P&S Chemist, and a requirement by law to safeguard those who are the most vulnerable in society, such as children, young people, and vulnerable adults, such as those who are receiving care in their own home, people with physical, sensory and mental impairments, and those with learning disabilities. this is achieved through a collective responsibility with NHS England. 




As well as promoting healthy lifestyles, our pharmacy will provide information on other health and social care providers or support organisations to people who need such support, advice, or treatment that cannot be provided by our award-winning services. please see below for some local health service provisions.


The Care Quality Commission

Checks all hospitals, dentists, care homes, and care services to see if they meet national standards. you can find out what they have to say about these services in your area by visiting their website. All London residents can also have a personalised care plan. The plan is linked to all urgent care services including 111, the out-of-hours GP's, the London ambulance service, and all emergency departments.

If you would like a personalised plan that includes your wishes and preferences, go online and fill in a questionnaire at, this link will open in a new browser window.

As soon as you complete the questionnaire and you press the submit button, the questionnaire will automatically go to your NHS GP. your GP will then add your clinical details and approve the plan. once the plan is approved all the urgent care services can view it. this way, 111, the out-of-hours GP's, the London Ambulance Service, and the emergency departments will have key information about you.



Mental Health Direct

The BHR number for Mental Health Direct is 0300 555 1000

They can arrange for you to speak with a mental health professional and can also advise you about what service to contact to get the support you need. Calls from a BT landline are the cost of a local call. Calls from other landlines and mobile phone providers will vary and may cost more.

To contact mental health services in Barking & Dagenham, Havering, Redbridge, and Waltham Forest, please call NELFT Mental Health Direct on 0300 555 1000 (open to callers based in the above four London boroughs 24 hours a day, 365 days a year. you can find out more at, this link will open in a new browser window.



NHS 111 (Open 24 hours a day, 7 days a week)

NHS 111 is much more than a helpline, if you are worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. 

depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist, or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.


When should I call 111?

  • if you are worried about an urgent medical concern, call 111 and speak to a fully trained adviser.
  • for less urgent health needs, contact your GP or local pharmacist.
  • when you need help for out-of-hours of your GP surgery and pharmacy, but may require urgent treatment or medication.



Drug and Alcohol Support Services

WDP R3 - adults

R3 is a fully integrated, recovery-focused service delivered by Westminster Drug Project (WDP). They offer confidential support and treatment for individuals and their families affected by drug and alcohol problems. This service is free and open to all Redbridge residents aged 18 or over, as well as their families and carers. Further information can be found at their website, this link will open in a new browser window. 

Alternatively, WDP can be contacted at the following address: 3rd floor, Ilford chambers, 11 Chapel Road, Ilford, IG1 2DR, via telephone on 0300 303 4612, or by email at:


WDP Fusion - Young People

WDP for young people under 18 years of age who live in Redbridge or attended schools and colleges in the borough. WDP is flexible and can meet at a location accessible to our service users, such as schools, youth clubs, or other local venues.

WDP Fusion can be contacted via their website via:, this link will open in a new browser window, or by email at:



Free and confidential HIV testing at Redbridge CVS

Please note this is an ongoing clinic every Thursday at Redbridge CVS and is a self-referral clinic, meaning there is no GP referral needed to use this service. the HIV testing service is located at Redbridge CVS (1st floor), 103 Cranbrook Road, Ilford, IG1 4PU.

If you have any queries or concerns please contact Darshana Lathigra from Redbridge CVS by emailing or calling 07494 894 770, or Alissa Ferry from Positive East by emailing or calling 020 7791 9318 or 020 7791 07540.